💰 RETURNS & REFUNDS

Can I cancel my order?

You can cancel your order any time before it’s processed. We work quickly to pick and pack orders, so once your order has been processed (this can happen shortly after renewal or checkout), it may no longer be possible to cancel it. If you’re unsure,

Can I return my order?

Humantra products are consumable, so we can only accept returns if the product is unused, unopened, and in its original packaging. You may be eligible for a return if:. If you think your order qualifies, please contact us via our contact form and our

What is your refund policy?

We want you to feel confident ordering from Humantra. First-time orders: Returns accepted within 30 days of delivery. Repeat or subscription orders: Returns accepted within 14 days of delivery. To be eligible for a refund, products must be unopened a

How long do refunds take?

Once your return has been approved, refunds typically appear within 5–10 working days, but usually much soon - it depends on your bank or payment provider. Pease note, all refunds are sent to the original payment method. If it’s been longer than this

My item arrived damaged — what should I do?

We’re really sorry your order didn’t arrive in perfect condition. Please contact us within 30 days of delivery and include a photo of the damage. Our team will sort this for you as quickly as possible!

I received the wrong item — what should I do?

Occasionally mistakes happen and we’re sorry if that’s the case. Please send us a quick photo of what you received and we’ll arrange the correct item for you right away.

My order says delivered but I don’t have it

Sorry to hear that! If your tracking shows “delivered” but your parcel isn’t there, we recommend:. Checking safe places around your property. Asking neighbours or household members. Allowing up to 24 hours (couriers can sometimes mark items delivered

How do I contact support?

You have a few flexible options depending on what you need 😊. While we don’t offer an indefinite “pause”, you can easily adjust your subscription in the following ways:. This means you can effectively “pause” your subscription for as long as you nee