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Humantra 

Visit the Humantra Help Centre for FAQs and guides on subscriptions, orders, delivery and account support. Find quick answers or contact our team.

Humantra Help Centre | FAQs, Orders, Delivery & Subscription Help

What is Humantra?

Who is Humantra for?

How is Humantra different from other electrolytes?

Do I need electrolytes if I already drink water?

Is Humantra just for athletes?

💪 GETTING STARTED

How much should I take?

When should I drink Humantra?

Can I take more than one sachet a day?

Can I take Humantra every day?

Can I drink Humantra while fasting?

Can I drink Humantra at night?

Can I mix Humantra with hot water?

💧 HOW TO USE HUMANTRA

What ingredients are in Humantra?

Does Humantra contain sugar?

Does Humantra contain caffeine?

How many calories are in Humantra?

Is Humantra vegan and gluten-free?

Is Humantra suitable for children?

Is Humantra safe during pregnancy or breastfeeding?

Can I take Humantra alongside my medication?

Is Humantra Informed Sport certified?

How does Humantra ensure quality?

🧪 INGREDIENTS, NUTRITION & SAFETY

What is your order cut-off time?

Can I make changes to my order?

My order hasn’t arrived — what should I do?

How long does delivery take?

Where does Humantra ship and how much does it cost?

📦 ORDERS & DELIVERY

How do subscriptions work?

When will my subscription renew?

When is the cut-off to make changes to my subscription?

Can I pause my subscription?

What happens if my payment fails?

How do I cancel my subscription?

🔁 SUBSCRIPTIONS

Can I cancel my order?

Can I return my order?

What is your refund policy?

How long do refunds take?

My item arrived damaged — what should I do?

I received the wrong item — what should I do?

My order says delivered but I don’t have it

How do I contact support?

💰 RETURNS & REFUNDS