đ SUBSCRIPTIONS
How do subscriptions work?
When you sign up for a Humantra subscription, weâll automatically deliver your order at the interval you choose, so you never run out. As a subscriber, youâll enjoy:. There are no long-term commitments. Youâre always in control of when and how often
When will my subscription renew?
Your renewal date is visible in your account portal. Simply head to our website and ensure you have selected the correct location, then click the account icon at the top of the screen (đ€). You will receive an email reminder 72 hours before renewal a
When is the cut-off to make changes to my subscription?
You can edit, pause or cancel your subscription up to 24 hours before your renewal date!
Can I pause my subscription?
Yes. You have two options. You can pause your subscription by setting a future shipment date (whether thatâs a few weeks or a few months) or you can skip your next delivery. Youâre not locked into a fixed schedule; simply choose the option that works
What happens if my payment fails?
These things happen! If a payment fails:. Our system will automatically retry. You will receive an email notification. Your subscription will pause until payment is successful. If you want to update your payment method, you can do so via your account
How do I cancel my subscription?
You can cancel anytime via your account portal, there are no lock-ins or cancellation fees. Once you have logged in, simply click the three dots as shown below and scroll down to the cancel option:. We're really sorry to see you go, so if there's any